We acknowledge orders only at the request of our customers. If you would like an acknowledgement of your order, we would be glad to fax or mail you one. Please let us know.

Changes

All changes must be faxed. Orders may be changed at no charge for the first 24 hours after the order has been placed. After that time any changes will incur a minimum $5 per item charge. Order changes can be made only until the time they enter production. Our production schedule varies slightly depending on our volume of orders in-house and current capacity. Once an order has entered production it cannot be changed.

Payment Terms

100% Prepay

We accept payment in the form of:

1. Credit Card - MasterCard, Visa, Discover, or American Express
2. Cashier's Check - guaranteed and provided by any U.S. bank
3. Money Order - available at any U.S. Post Office

Minimum Orders

We have a 5 cabinet minimum order.

Displays and Samples

Sample door and drawer front combinations are $45. (Credit will be issued upon return.) Please call or E-mail our office for information on display and sample discounts.

Shipping

All cabinet orders are shipped with legally licensed common carrier trucking companies which best service the customer's area. If you have a trucking company you want to use, we can ship your order "freight collect" with that carrier. If you don't specify at the time of ordering, it is understood that you agree with our selecting the best carrier for you.

Claims

Claims for missing, damaged, or incorrect items must be made within 5 days of receipt of the order. Please fill out a Product Replacement Report and fax it to our office immediately. Call our office and we will fax you one.

Freight Damage

Before signing a delivery receipt make sure you have done the following:
1. Check your shipment against the delivery receipt and your order confirmation to be sure you receive all cartons listed.

2. Carefully inspect each carton for damage.

3. Have the driver note any shortages or damage, even if slight, on the delivery receipt. Immediately after delivery, open all cartons and inspect for concealed damage. If you find damage, do not destroy the shipping cartons. Retain damaged items, cartons, and inner packing materials in your receiving area until notified by Cabinet Express to do otherwise. Please do not file a claim yourself. Please fill out the "Product Replacement Report" and fax it to our office immediately.

4. Damaged items will be replaced ASAP. You will be charged for all replacements until damages can be inspected and approved. Upon approval a credit will be issued for the original damaged products only, not shipping costs.

Returned Goods

Only stocked items can be returned. All made-to-order items cannot be returned. Cabinet Express reserves the right to inspect all products needing replacement. You will be contacted and instructed on how to prepare for a freight pick-up. Credit will be issued upon inspection of replaced products if they do not meet our stated specifications. There is a 25% restocking fee. Approved credit will be for the cost of the product only, not shipping costs.